Acknowledge and validate collective trauma before attempting recovery
Conti draws an explicit parallel: when someone is attacked, their healing depends on two things — their trauma being validated by people who care, and those people actively working to change the conditions that allowed the attack. The pandemic is the collective version. If society returns to pre-pandemic norms without acknowledging the suffering — especially of healthcare workers, the economically precarious, and the bereaved — the trauma will persist encoded in individuals and families across generations. Conti names the downstream signal: rises in rates of alcoholism, domestic violence, and suicide will be visible in retrospective data years later.
the first thing we have to do which is by no means a given is acknowledge the trauma when a person has been through trauma there is a strong and reflexive impulse to keep that inside we don't understand it we feel ashamed of it it's so threatening and we push it down and we need it to be validated

