Don't be a judge – respond to the complaining child
Maria demonstrates the protocol with an example: child says 'He kicked me.' She replies, 'You came because he kicked you? Does it hurt? – It stopped. – Good. What would you like to tell your brother about not kicking you?' That's it. No comment about the kicker. She never asks the other child for their version at that moment. Later, when everyone is calm, she might say, 'Let's agree that we don't hit in our house. What could you do instead?' The aim is to break the cycle of accusation and counter-accusation, and to teach the child that their complaint is heard without turning the parent into a judge. This method builds trust and reduces the frequency of fights.
The child's amygdala-driven anger blocks prefrontal reasoning. By focusing on the hurt child and moving directly to 'what do you need?', you lower the emotional temperature and prevent escalation. Later, the calm brain can access logic.
She used it constantly. Her children 'fought every day' but she never got drawn into sides.
We do not step into the role of judge or into investigating who is right. We deal with the one who came to complain.

